Talk To Us Any Hour
Something not working? Bonus not credited? Withdrawal taking longer than expected? Our support desk at Infinity Casino runs around the clock, every day of the year, and this page sets out exactly how to reach us and how fast you will hear back.
Reach Our Support Desk
Two channels, both staffed 24/7
You never have to wait for business hours to get help from us. Live chat is the fastest route: click the speech bubble pinned to the bottom right corner of any page on infinitycasino-pokies.com, enter your name and account email, and an agent joins the conversation, typically in under two minutes even at 3am AEST. If you are on a slow connection or prefer writing in detail, email works just as well.
For anything that needs documents, screenshots or a longer explanation, send it to [email protected] from the address registered on your account. We answer every message within 24 hours, and most land a reply in two to four hours during Australian daytime. Attaching your transaction IDs or a screenshot up front cuts the wait further.
| Channel | Where to find it | Availability | Typical response |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of every page | 24/7, 365 days | Under 2 minutes to connect |
| [email protected] | Monitored 24/7 | Within 24 hours, usually 2 to 4 |
What Our Team Can Fix
No query is too small for our agents. That said, some requests come up constantly, and we handle each of them daily:
- Account issues: login problems, password resets, changing your registered email or personal details.
- KYC verification: uploading your photo ID, proof of address or proof of payment method, and checking where your verification stands (most checks finish within 24 to 48 hours of us receiving clear documents).
- Deposits and withdrawals: payments not arriving, pending payouts, our $8,000 daily and $32,000 monthly withdrawal limits, and the fastest routes such as PayID and crypto, which we process within 1 hour.
- Bonuses and promotions: claiming the welcome package with code INFINITY, wagering progress on the 35x requirement, Monday reload, weekly cashback and weekend free spins.
- Technical problems: a game not loading, a frozen spin, or the mobile site misbehaving on your iOS or Android device.
- Responsible gambling: setting deposit or loss limits, session reminders, cool-off periods and self-exclusion. For independent, free support any hour, Gambling Help Online is a call away on 1800 858 858.
Check These Before You Write
Two minutes that save you hours
Half the tickets we receive are solved by a quick check the player could have done themselves in under two minutes. Run through this short list first and you will either fix the issue outright or reach us with everything we need to fix it on the first reply.
Bonuses top the list of things worth checking yourself. A welcome bonus or reload credited to your balance but not withdrawable is almost always mid-wagering; your profile shows live progress against the 35x requirement. Likewise, a withdrawal sitting in pending is usually normal processing rather than a fault.
- Scan the FAQ page linked in the site footer; the most common questions on bonuses, limits and verification are answered there.
- Open your profile and check KYC status. If verification shows as pending, documents are still under review, and chasing us will not speed the 24 to 48 hour check.
- Review your transaction history for the deposit, bonus or payout in question and note the transaction ID before you message us.
- Refresh the page or switch from the mobile site to desktop before reporting a game fault; a stale session causes most loading errors.
- Confirm your bonus wagering progress in your profile before asking why winnings from bonus play are not yet withdrawable.
Infinity Casino Registered Office
Formal correspondence, legal notices and postal documents go to our operator, Infinity Casino N.V., registered in Curaçao under licence OGL/2026/174/0090 and operating since 2023. Use the mailing address below and mark the envelope to the attention of the relevant department.
Infinity Casino N.V., Heelsumstraat 51, E-Commerce Park, Willemstad, Curaçao. Email a scanned copy of any posted document to [email protected] as well, so our team can log and action it the same day rather than waiting on international post.
Press And Partnership Enquiries
Journalists, streamers, affiliate partners and business development teams get a dedicated inbox so support tickets never queue behind media requests. Write to [email protected] with your outlet or channel details, audience figures and proposal, and our partnerships team replies within two business days. Support questions sent to that address are forwarded to support and answered on the standard 24 hour window, so for account matters, live chat remains your fastest option.
Frequently asked questions
How fast does Infinity Casino support reply?
Live chat connects you to an agent in under two minutes, 24/7. Email to [email protected] gets an answer within 24 hours, most within two to four.
Is there a phone number I can call?
We run support entirely through live chat and email so every conversation is logged on your account and nothing gets lost. Both channels are staffed 24 hours a day, 365 days a year.
What details should I include when I contact you?
Message us from your registered email address or have your account open in chat, plus the relevant transaction ID or a screenshot. With those, most issues are resolved in a single reply.
Can you help me set deposit limits or self-exclude?
Yes. Ask in live chat and we will apply deposit limits, loss limits, session reminders, a cool-off period or full self-exclusion to your account immediately. Free confidential support is also available from Gambling Help Online on 1800 858 858.
Where do I send documents for verification?
Upload your photo ID, proof of address and proof of payment method directly in your profile under KYC verification. That is faster than emailing them, and we complete most checks within 24 to 48 hours.