Infinity Casino Terms and Conditions

Q: How do I self exclude from the platform?

Email support@infinitycasino.com or use our 24/7 live chat to request a fixed-term or permanent self exclusion. We block deposits and play, remove you from marketing lists, and treat attempts to open a new account during exclusion as a breach of these Terms.

These Terms and Conditions govern your use of our platform at infinitycasino-pokies.com. By registering an account you enter a binding agreement with us, so read each section below before you play.

When You Accept Our Terms

Effect of acceptance

You accept these Terms the moment you tick the confirmation box during registration, and again each time you log in, deposit or place a wager after we publish an update. Acceptance means you agree to every clause on this page, including the eligibility, payment and bonus rules, and that you waive any claim based on not having read them.

We operate under a Curaçao licence and have run our platform since 2023. If you do not accept any part of these Terms, stop using our services and close your account under the closure procedure set out below. Continuing to play after an update takes effect is treated as acceptance of the updated version.

Who Can Register With Us

Age, residency and account rules

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must reside in a jurisdiction where online gambling is lawful. One account per person, per household, per IP address and per payment method. Duplicate accounts are closed and balances may be forfeited under our prohibited conduct rules.

Residents of the United States, United Kingdom, France, Netherlands, Spain, Italy, Belgium, Sweden, Israel, Iran, Iraq, Syria, North Korea and other sanctioned jurisdictions may not hold an account with us.

1. You must supply a valid email address, mobile number and residential address at registration.
2. You must keep your log in credentials confidential; activity under your account is your responsibility.
3. Before your first withdrawal we verify your identity with photo ID, proof of address and proof of payment method (KYC).
4. Verification is usually completed within 24 to 48 hours of receiving clear documents.
5. If we cannot verify your identity, we may suspend the account and refund deposits to their source.

How Deposits and Withdrawals Work

Payments, limits and dormant accounts

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals are available through PayID, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer, Bitcoin, Ethereum and Tether. The minimum deposit and minimum withdrawal are each $30, and we charge no fees on either side.

E-wallet and crypto withdrawals are processed within 24 hours, with crypto payouts usually settled within one hour. Card and bank transfer withdrawals take 1 to 3 business days. Withdrawal limits are $8,000 per day and $32,000 per month. All withdrawals pass the KYC gate first, and we may request source-of-funds documents for larger amounts.

An account with no log in or transaction for 12 consecutive months is dormant. We will attempt to notify you at your registered email; if the account stays dormant for a further period, an administrative fee may apply to cover maintenance, and we will disclose any fee before it is charged.

Our Bonus and Promotion Rules

Wagering and fair play conditions

Bonuses, free spins, cashback and tournament prizes come with conditions, and the specific figures for each offer are stated on the promotion page at the time you claim it. General rules apply to every bonus we issue.

Breaching any bonus condition voids the bonus and any winnings derived from it. We credit only one bonus per person, household or shared device.

1. Bonuses must be wagered the number of times stated in the offer before winnings become withdrawable.
2. While a bonus is active, the maximum bet per spin or round is capped at the figure shown in the offer terms.
3. Wagers on some games contribute at a reduced rate or not at all; the contribution table is part of each offer.
4. Bonus funds expire after the validity period stated in the offer, and unused funds are removed.
5. Bonus funds are played after real funds, and bonus stakes never return to your withdrawable balance.

Conduct We Prohibit on Infinity Casino

Fraud, abuse and unfair advantage

We monitor play across our platform, and the following conduct breaches these Terms. Where we detect it, we may void wagers, confiscate balances tied to the breach and permanently close the account.

1. Fraud of any kind, including chargebacks, disputed deposits and payment of deposits that are later reversed.
2. Holding or operating multiple accounts to multiply bonuses or circumvent limits.
3. Bonus abuse strategies, including low-risk wagering patterns designed to convert bonus funds with minimal risk.
4. Collusion, chip dumping or coordinated play against other players or the house.
5. Use of bots, scripts, automated tools or any software that interferes with normal play.
6. Masking your location with a VPN, proxy or similar tool to access our platform from a restricted jurisdiction.

Setting Limits and Self Exclusion

Your controls and our obligations

Gambling must stay a form of paid entertainment, not a source of income or a way to recover losses. You can set deposit limits, loss limits and session reminders on your account at any time from your profile, and we apply new limits immediately. Requests to raise or remove a limit take effect only after a cooling-off period.

You may self exclude for a fixed term or permanently by contacting [email protected] or via live chat, which operates 24 hours a day, 7 days a week. During self exclusion we close your access to deposits and play, remove you from marketing communications, and treat any attempt to open a new account as a breach of these Terms. If we notice patterns suggesting gambling harm, such as sustained chasing of losses, we will contact you with information on support services. Free, confidential help is available in Australia through Gambling Help Online on 1800 858 858, and internationally through BeGambleAware.

Closing Your Account and Complaints

Closure, complaints and applicable law

You may close your account at any time by contacting our support team, and we will process the request within 72 hours. Any withdrawable balance at closure is returned to a payment method in your name after standard verification. We may also close an account ourselves for breach of these Terms, suspected fraud, or where we are legally required to do so.

If you have a complaint, contact our support team first, as most matters are resolved at that level. Escalate unresolved complaints in writing to [email protected] with your account details and a description of the issue; we acknowledge complaints within 24 hours and aim to resolve them within 14 days. Our services are governed by the laws of Curaçao, and disputes that we cannot resolve directly fall under the jurisdiction of the Curaçao courts.

How We Update These Terms

Notice and effective dates

We may amend these Terms at any time to reflect changes in law, our licence conditions, payment processing or our services. The current version is always published on this page with a revision date, and material changes are announced by email to your registered address, by platform message, or both, at least 7 days before they take effect.

If a change reduces your rights or increases your obligations, you may close your account before the effective date without penalty. Your continued use of our platform after the effective date confirms acceptance of the amended Terms, and earlier versions are archived on request for reference.

Frequently asked questions

How old do I have to be to play at Infinity Casino?

You must be at least 18, or the higher legal gambling age of your jurisdiction, and you must complete KYC verification with photo ID before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Multiple accounts used to claim extra bonuses or dodge limits are closed and tied balances may be forfeited.

How long do withdrawals take?

How do I self exclude from the platform?

Email [email protected] or use our 24/7 live chat to request a fixed-term or permanent self exclusion. We block deposits and play, remove you from marketing lists, and treat attempts to open a new account during exclusion as a breach of these Terms.

What happens to a dormant account?

If there is no log in or transaction for 12 months, we class the account as dormant and try to notify you by email. A maintenance fee may apply after a further dormant period, and we will disclose any fee before charging it.