Responsible Gaming at Infinity Casino

Pokies and table games are here for entertainment, nothing more. This page sets out every protection we offer, how to switch each one on, and where to find free, confidential help in Australia if gambling stops feeling like fun.

Our Commitment to Your Wellbeing

We take player wellbeing seriously, and we build that commitment into the platform rather than leaving it to good intentions. Our systems monitor play patterns for signs of harmful behaviour, such as sharp increases in deposit frequency, unusually long sessions or repeated failed deposits in a short window. When we spot these patterns, our trained staff reach out privately through your preferred contact channel.

Reality checks sit inside every real-money session. You choose the interval, and a notification appears on screen showing how long you have been playing and your net result since the session began. That single pause is often enough to reconnect a decision with a budget.

Know the Warning Signs

Problem gambling rarely announces itself. It builds through small, easy-to-dismiss habits, which is why we encourage every player to check this list honestly from time to time. Recognising even one sign early makes every tool on this page easier to use.

• Chasing losses: staking more after a losing session to win money back.
• Hiding your play: concealing deposits, sessions or account balances from family and friends.
• Borrowing to gamble: using credit cards, loans or money borrowed from others to fund play.
• Mood changes: irritability, restlessness or anxiety when you cannot play or when a session ends.
• Playing past your limit: sessions that run longer or cost more than you planned, repeatedly.
• Neglecting responsibilities: work, study or family commitments slipping because of gambling.
• Gambling to escape: playing to switch off stress, loneliness or low mood rather than for enjoyment.

Gaming Tools You Control

You can activate every tool below in your Account Settings under Responsible Gaming, or by asking our 24/7 live chat team to set it for you. All limits take effect immediately, and lowering any limit applies straight away while raising one requires a 24-hour cooling period.

• Deposit limits: cap the amount you can deposit per day, week or month, applied across all payment methods.
• Loss limits: set the maximum net loss you accept in a set period, counted on wins and losses combined.
• Wagering limits: restrict the total value of bets you can place in a day or a week.
• Session timeouts: set a maximum session length, and the platform logs you out when it ends.
• Reality checks: choose reminders every 15, 30 or 60 minutes showing time played and net result.
• Cooling-off periods: pause your account for a short break, from 24 hours up to six weeks.
• Self-exclusion: block access to your account for a fixed term, described in full below.

Self Exclusion at Infinity Casino

We support self-exclusion for 24 hours, 7 days, 30 days, 6 months or permanently. During the term you choose, your account is closed to logins, deposits and gameplay, and we remove you from all promotional communication, including bonus emails and SMS offers. Once an exclusion starts, it cannot be lifted early, so choose the term carefully.

Your balance stays yours. Any funds in the account at the time of exclusion can be withdrawn by contacting [email protected], and our team processes verified withdrawal requests within the standard timeframes. Open bets that were already placed settle normally, with winnings credited and available for withdrawal.

At the end of a fixed term, the exclusion lifts automatically. Permanent exclusion is exactly that: irreversible, with no reactivation path. If you want to strengthen any fixed-term exclusion before it expires, contact our support team and we will extend it on request.

Keeping Minors Off Our Platform

You must be at least 18 years old to hold an account with us, and we enforce this through KYC checks: photo ID, proof of address and proof of payment method are verified before your first withdrawal, usually within 24 to 48 hours. Accounts with mismatched or suspicious identity documents are suspended and reported.

If children or teenagers can reach your device, keep your login details private and never leave a session open. Parental control software such as Net Nanny, GamBlock or CyberPatrol blocks gambling sites at the device or network level, and we recommend installing one on any shared computer. Under Australian law, letting a minor gamble on your account is an offence, and we close accounts involved immediately.

Where to Find Free Support

Our tools help you manage play, but they are not counselling. These Australian services are free, confidential and available around the clock, and using them has no effect on your account with us.

• Gambling Help Online: call 1800 858 858, 24 hours a day, or chat at gamblinghelponline.org.au.
• Lifeline Australia: call 13 11 14 for crisis support any time, at lifeline.org.au.
• BeGambleAware: free information and self-assessment tools at begambleaware.org.
• Your GP: many Australian doctors are trained in problem gambling referrals and can connect you to local counselling services.

Talk to Our Support Team

Our live chat is staffed 24/7, and every agent is trained in responsible-gambling procedures. Say the words "responsible gaming" at the start of a chat and your request is routed to a specialist who can set limits, start a cool-off or begin an exclusion without you needing to explain why.

You can also email [email protected] with the subject line "Responsible Gaming" and we will treat it as priority. We never question a request to exclude or limit, and we never use marketing to pressure a player who has asked for a break. Whatever your situation, asking for a limit is a sign of control, not weakness.

Frequently asked questions

How do I set a deposit limit on my account?

Open Account Settings, select Responsible Gaming and choose a daily, weekly or monthly deposit cap. Lowering the cap applies immediately; raising it takes effect after 24 hours.

Can I withdraw my balance while self-excluded?

Yes. Email [email protected] and our team will process a verified withdrawal of any funds held in the account at the time of exclusion.

Can I cancel a self-exclusion early?

No. Fixed terms of 24 hours to 6 months lift automatically at expiry, and permanent exclusion can never be reversed. You can, however, ask us to extend an active exclusion at any time.

Is gambling help in Australia free?

Yes. Gambling Help Online on 1800 858 858 and Lifeline on 13 11 14 are free, confidential and available 24 hours a day.