Sign in to Infinity Casino
Signing in takes under a minute once you know where to tap. This page walks you through the steps on desktop and mobile, and covers what to do when a password, a lock or a pending check gets in your way.
Sign in on desktop and mobile
We keep the sign-in flow identical on every device. Whether you open the site on a Windows PC, a Mac or a phone browser, you follow the same five steps, and no app download is needed because our HTML5 site runs straight in your browser.
- Open infinitycasino-pokies.com in your browser.
- Tap or click the Log In button in the top right corner of the screen.
- Enter the email address or username registered to your account.
- Type your password, checking that Caps Lock is off.
- Hit Log In again. If you have two-factor authentication switched on, enter the six-digit code from your authenticator app to finish.
Ways to log in
Credentials we accept
Your account works with two identifier types: the email address you registered with and the username you chose at sign-up. Both are interchangeable at the login field, so use whichever is easier to type on the device in front of you. We do not offer phone-number sign-in, and we never ask for your password over live chat or email.
- Email address: the one linked to your account, typed in full.
- Username: your chosen player name, case sensitive.
- Two-factor authentication: optional, using a six-digit code from your authenticator app at each sign-in.
Why switch on 2FA
Two-factor authentication adds a second lock to your account. Even if someone learns your password, they cannot get past the code prompt on your phone. You can turn it on in your profile settings under Security, and we strongly recommend it for accounts holding a balance.
Reset your password
Forgot passwords are the most common sign-in issue we see, and the fix is quick. From the login screen, click the Forgot Password link, enter your registered email address, and we send you a reset link within a couple of minutes. The link stays valid for 24 hours, after which you need to request a fresh one.
When you set the new password, use at least eight characters mixing letters, numbers and a symbol. Avoid reusing a password from another site. If the email never arrives, check your spam folder first, then confirm you typed the right address, since we only send reset links to the email on file.
- Click Forgot Password on the login screen.
- Enter your registered email address and submit.
- Open the email from us and click the reset link within 24 hours.
- Choose a new password and confirm it, then sign in as normal.
Fix common sign in problems
Most failed logins trace back to one of six causes. Match your error message or symptom to the table below and apply the fix before contacting support, because nine out of ten cases resolve at this step.
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password error | Typo, Caps Lock, or stale saved password | Retype carefully, clear the saved password in your browser, or use the reset link |
| Account locked after attempts | Too many failed sign-ins triggers a temporary lock | Wait 30 minutes for the lock to lift, then sign in with a reset password |
| Verification pending | KYC documents still under review | Photo ID, proof of address and payment proof are usually checked within 24-48 hours |
| Access denied by location | You are signing in from a restricted country | Sign in from an permitted location; Australia-based players are fine |
| No reset email received | Wrong email typed or message in spam | Check spam and promotions folders, confirm the address, then request again |
| Page will not load | Cached data or an outdated browser | Clear cookies and cache, or try another browser or device |
When an account stays locked
If the 30-minute lock passes and you still cannot get in, or if you received a security notification you did not expect, contact our support team before trying again. Repeated attempts can extend the lock, and our agents can verify your identity and restore access safely in one session.
Keep your account secure
What we do on our side
Every connection to our site runs over SSL encryption, which means your login details and payment information travel scrambled and unreadable to anyone intercepting them. Sessions also time out automatically after a period of inactivity, so a forgotten open tab on a shared computer does not leave your account exposed. Since launching in 2023, we have operated under Curaçao licence OGL/2023/174/0090, which sets the baseline for how we store and protect your data.
- SSL encryption on every page and transaction.
- Automatic session timeouts after inactivity.
- Optional two-factor authentication on every account.
- Encrypted storage of your KYC documents.
What you can do
Your habits matter as much as our systems. Use a unique password for your casino account, never share your login with anyone, and always sign out when playing on a device that other people can reach. Public Wi-Fi is fine for browsing, but sign in over a trusted connection or your mobile data when money is involved. If you ever suspect someone else has accessed your account, change your password immediately and message support so we can review recent activity with you.
Get help restoring access
When the fixes above do not unlock your account, our team is available around the clock. Live chat is the fastest route: typical response times run a few minutes, and an agent can walk you through verification in real time. Email works for complex cases, such as locked accounts needing document checks, and you should include your username plus a description of the error you see, but never your password.
Have your registration details ready before you reach out. Confirming your identity goes faster when you can supply the email on the account, your approximate last sign-in date and your most recent deposit amount. With those three facts, most access issues are resolved in a single conversation.
- Live chat: 24/7, fastest option for locked accounts and password issues.
- Email: [email protected], best for document checks and detailed histories.
- Have ready: registered email, username, last sign-in date, last deposit amount.
Frequently asked questions
Can I stay logged in on my phone?
Yes. Tick the Remember Me box at sign-in and the site keeps you logged in on that device. Avoid this on shared or public devices, and note that our automatic session timeout still applies after a long period of inactivity.
How long is the password reset link valid?
The reset link works for 24 hours. If it expires, request a new one from the Forgot Password screen, and check your spam folder if the email does not arrive within a few minutes.
Why is my account locked after failed attempts?
Multiple failed sign-ins trigger a temporary security lock that lifts automatically after 30 minutes. Wait for the lock to expire, reset your password if needed, then sign in again. Contact support if the lock persists.
Do I need to verify my identity to log in?
Signing in does not require identity verification. We only need your photo ID, proof of address and payment method proof before your first withdrawal, and those checks are usually completed within 24-48 hours.